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Hoofdkenmerken

Auteur:	Hernon, Peter; Whitman, John
Titel:	Delivering Satisfaction and Service Quality A Customer-based Approach for
Uitgever:	American Library Association
ISBN:	9780838907894
Land van oorsprong:	United States
Prijs:	€ 39,54
Verschijningsdatum:	30-11-2000
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Leesniveau:	Undergraduate
Categorie:	Library, archive & information management
Geillustreerd:	Illustrations

Technische kenmerken

Verschijningsvorm:	Paperback / softback
Paginas:	160
Hoogte mm.:	279
Breedte mm.:	216

 

Inhoud:

In this companion to the volume """"Assessing Service and Quality: Satisfying the Expectations of Library Customers"""", the authors outline a step-by-step process to identify needs, improve service quality, evaluate customer satisfaction and implement a service plan that keeps patrons in the library.