\u003cp\u003eDrawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. \u003c/p\u003e \u003cp\u003eDesigned to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in-home care, nursing homes, and assisted living.\u003c/p\u003e \u003cp\u003eThis concise book is must reading for practitioners, researchers, and students committed to listening to the voices of their clients and improving the delivery of care.\u003c/p\u003e
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