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Hoofdkenmerken

Auteur:	Rudd, Colin
Titel:	Problem Manager Careers in IT service manageme
Uitgever:	BCS Learning & Development
ISBN:	9781780172378
ISBN boekversie:	9781780172392
Serie:	BCS Guides to IT Roles
Land van oorsprong:	United Kingdom
Prijs:	€ 22,62
Verschijningsdatum:	08-10-2014
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Leesniveau:	Professional & Vocational
Categorie:	Computer science
Dewey code:	004.068

Technische kenmerken

Verschijningsvorm:	Paperback / softback
Paginas:	240
Hoogte mm.:	198
Breedte mm.:	141
Dikte mm.:	14
Gewicht gr.:	264

 

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Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.