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Hoofdkenmerken

Auteur:	McKean, John
Titel:	Customers Are People ... The Human Touch
Uitgever:	John Wiley and Sons Ltd
ISBN:	9780470848890
ISBN boekversie:	9780470856505
Land van oorsprong:	United Kingdom
Prijs:	€ 45,25
Verschijningsdatum:	29-10-2002
Bericht:	Langere levertijd (2-3 weken)

Inhoudelijke kenmerken

Leesniveau:	Professional & Vocational
Categorie:	Customer services
Dewey code:	658.812

Technische kenmerken

Verschijningsvorm:	Hardback
Paginas:	324
Hoogte mm.:	233
Breedte mm.:	163
Dikte mm.:	23
Gewicht gr.:	622

 

Inhoud:

Although 70% of the customera s decision to buy is based on how they are treated as people, few ornganizations have recognized its importance as well as understanding how to implement the """"human touch"""" art as a science.